BFAR Service Pledge
We, the employees of the Bureau of Fisheries and Aquatic Resources (BFAR), shall continue to serve the interest of the Filipino people and the welfare of our nation by addressing the needs of our clients and stakeholders, for the sustainable development, judicious, management utilization and conservation of the country’s fisheries and aquatic resources.
Towards these ends, we therefore commit to:
Further provide quality administrative and technical assistance to client and stakeholders specially aimed at increasing resource productivity, improving resource use efficiency, and ensure ng the long term sustainability of the country’s fishery and aquatic resources;
Improve our frontline services to meet the clientele and stakeholders’ increasing demand for fast and efficient service, transparency and accountability;
Subscribe to local and international best practices and conduct in all, frontline services, office processes and adopt high quality assurance standards;
Humbly respond to inquiries swiftly, efficiently and with utmost courtesy through our Public Assistance Counter (PAC) from Monday to Friday, 8:00 a.m. to 5:00 p.m. and even beyond as warranted by the circumstances and demands from the public;
Ensure strict compliance with quality service standards in the delivery of frontline services towards creativity and innovative approaches to uplift public service;
Readily offer a wide range of quality frontline services which are easily accessibility and affordable to the general public by giving value to every client’s comments. Suggestions, and complaints;
Individually strive to nurture an efficient, enthusiastic and competent workforce with appropriate technologies and competencies for better service to our clientele;
Enlighten the public with 24/7 access to the BFAR website (http://www.bfar.da.gov.ph) and;
Simplify procedures to speed up transactions with the public within the BFAR premises.
We, the employees of the Bureau of Fisheries and Aquatic Resources- Cordillera Administrative Region (BFAR-CAR), shall continue to serve the interest if the Filipino people and the welfare of our region by addressing the needs of our clients and stakeholders, for the sustainable development, judicious management, utilization and conservation of the region’s fisheries and aquatic resources.
We therefor commit to:
Be receptive to queries acting on them promptly and with utmost respect from Monday to Fridays, during office hours, and even beyond as acceptable by the conditions and demands of the clients to ensure quality services;
Foster the needs of the clients earnestly and efficiently with competent personnel for a better service;
Abridge the processing of documents needed by clients and stakeholders;
Review and evaluate requests submitted by clients;
Communicate with the public 24/7 through the BFAR-CAR website;
Augment our frontline services to meet the demand of the public;
Reinforce positive change in values and attitudes by fostering a culture of excellence.